FAQ

How should I send my Artwork in?

Digital Files:

• Native Adobe Illustrator files (vector art with paths) in an EPS format with all fonts converted to outlines.
• Adobe Photoshop files in EPS or TIF format in a 300 resolution at the actual size.
• Please list the fonts used if you know them.

B & W Printouts:

• 300 dpi resolution at actual imprint size.
• Please make sure the art is crisp and clear.

This almost never works:

• JPEG / GIF / Bitmap images that you have dragged off of a website or someone else has given you in a low-resolution format.
• We usually have to recreate these logos from scratch which may incur artwork charges.

Please Do Not Do This:

• Take a small-size, low resolution/jagged image and change the name to have an “.eps” extension. This does not change the file type.

Provide us with whatever you have and we will evaluate and let you know what needs to be done. We will do whatever we can to make sure that your order is not held up because of artwork problems. We have a design team on staff to assist in fixing logo issues. Often times we can recreate your logo quickly.

 PMS stands for Pantone Matching System®. It is the standard color matching system that allows printers to choose a color without leaving it up to an individuals’ subjectivity. Each color in the Pantone color chart corresponds to a particular number so that if you say your logo is royal blue, we can pick an accurate PMS Code that will match your color requirements.

IMPORTANT TO NOTE: Because computer monitors display colors in RGB format, the color that you see on your screen may not be accurately calibrated to the actual PMS color chart. To see an online PMS Chart click here

• Email it to your Account Manager’s email
• Mail a CD to the address listed below:DMG Promotions
  29829 Santa Margarita Parkway
  Suite 100
  Rancho Santa Margarita, CA 92688
  Attn: DMG Pro Art
• For Larger Files you can FTP directly to our server. Please call Megan at 949.454.0751 for login information.

How can I place an order?

You can contact us directly by calling 949.454.0571 and a Account Manager will be assigned to assist you with you order.

How can I pay for my order?

• Company check.
• Credit card (Visa, MasterCard, American Express).
• Large Organizations and Government Purchasers may use corporate purchasing cards.

* Due to the permanent nature of producing custom products, all first-time orders must be paid for before shipping.

** Large orders will be prebilled upon client approval.

What if I have a Rush Order?

We pride ourselves on our Rush Order Service. We can produce thousands of promotional items and apparel in a very short window of time. Each order is different and can require additional time. If you need immediate help do not hesitate to call us to help with your rush order needs. 949.454.0751

What if I only want 1 item without a logo?

We specialize in corporate merchandise and are not a retail site for individual purchasers. Although we would like to accommodate orders for 1 item at a time that simply is not our business. We make every effort to keep our minimum order quantities as low as possible, but sometimes we just have to say no.

Minimum quantities may very based on the type of item being purchased. However, sometimes there can be “less than minimum” charge for certain items. The best way to find out is to ask your Account Manager. Please feel free to contact us at 949.454.0751.

Absolutely. However, we reserve the right to inquire about sample requests and will refuse to accommodate any request we feel is abusive. Our standard policy is that we do charge for samples and the costs of shipping.

What is an Over / Under Runs?

Because we produce items in bulk, we always try to run a few extra pieces in case there are quality issues. We want to make sure that you receive the best items we produce. Depending on the item that you order, that quantity can vary from 5% – 10%. We make every effort to meet your quantity exactly, but overruns can occur. You will be billed for the exact amount of items you received (either under or over) unless prior arrangements are made. This is a standard practice in our industry. Arrangements can be made prior to production to alter this policy and may require an additional charge.

How do you ship my items?

We prefer to ship by either Fedex or UPS. The shipping method is determined by your in-hands date, location of your destination, time-frame and cost factors. Shipping is charged at prevailing freight rates by carrier and we can ship on your account if you would like. If freight charges are not specified on your Order Confirmation we will bill your freight post-shipment and may show up as a separate charge on your credit card.. Our standard freight method is UPS Ground Service.

No Problem. Depending on the complexity of your shipping instructions we may have to add a per-location, drop-ship charge.

We only ship within the United States.

We guarantee that we will ship your items on the designated day via the method that you have approved. However, ownership of the goods passes to the customer once we deliver them to the carrier. We will do everything within our power to help you with any situations you encounter. All of the major carriers that we work with have policies relating to these situations that you should investigate prior to placing your order.

Custom imprinting your logo on an item requires printing plates, film, setting up the engraving laser or embroidery tape charges (just to name a few). These costs are independent of the actual costs of imprinting and are set-out under the “Set-up” section of your order confirmation. Although these are one-time costs, for certain items there are re-set charges, which will also be noted separately.

Just call 949.454.0751 and provide us with your company name and the product (s) you have ordered and we can answer your questions immediately. Keep in mind that you will receive a confirmation and your tracking information on the day that your order ships.

Please make sure your “Firm Event Date” is communicated to your Account Manager.